Q. What software is needed to access E-Commerce?
Web browser (Internet Explorer 5.0 or higher is recommended for best results) and Windows 95/98/NT/ME/2000/XP

Q. Are our transactions and information secure?
The firewall and the method we use for security is considered to be one of the "industry leaders" and it has been configured using industry "best practices.

Q. Who can I email for issues regarding your e-com application?
We're glad to be of assistance should you have issues that need clarification. If you're looking for a specific email address, simply click on the "Contact us" link located on the upper right-hand side of our homepage. You will be taken to a page that has all of our email addresses and their purpose. Select the one that best suits your needs to send an email.

Q. If I am looking for help or require assistance for a question that does not appear in this listing, whom can I contact?
Our E-Business Representative at ahaugh@canadacolors.com.

Q. Who do I contact if I forget my password or the system won't allow me access?
If you forget your password or are having trouble logging in, contact your E-Business Representative at ahaugh@canadacolors.com

Q. What are the benefits of ordering online?

• Flexibility regarding hours of operation
• Easy on line access to open and closed order history
• Up-to-date quotation

Q. What orders from e-com will not flow through our system and will require Customer Service intervention?

• Purchases which have not met the minimum quantity as specified on customers quote.
• Items which are quoted with either a warehouse/supplier designation.
• Orders which are flagged during order processing as a low gross profit transaction based on overall invoice total.

Q. What is meant by "a Customer Service Representative will review my order" during order entry?
The availability of products requested during order entry is determined when your order is completed. If you place an order and a message indicates that this order will be reviewed by a Customer Service Representative, DO NOT PLACE THE ORDER AGAIN. A CSR will contact you shortly.

Q. What happens to an order once it has been confirmed?
Items in the product order "shopping cart" are transmitted to our order entry database for processing. Once our system has received the order, an email confirmation will be sent confirming the purchase.

Q. Can unsubmitted orders be corrected?
Orders that are not submitted can be corrected at any time during the entry process.

Q. What happens to orders that are not submitted?
Unsubmitted orders will be removed from the e-Commerce site at the end of each business day.

Q. What information is needed if I need to contact CCC regarding an e-com order?
All successful and submitted e-com orders will generate a system number. This number is an ID of the order that was placed and should be used for future reference and inquiries.

Q. Why are two separate order processes sometimes being created?
The system will create two or more separate orders for the following reasons:

• The item ordered is a direct shipment from the supplier
• The item purchased is in U.S. funds